Terms & Conditions

1. Bookings & confirmation

A booking is confirmed once we receive the agreed advance and share written confirmation with your travel designer. Rates quoted are valid for the dates on your itinerary and are subject to availability at the time of confirmation.

2. Payments

• Domestic packages: 30% at confirmation, balance 15 days before departure.
• International packages: 40% at confirmation, balance 30 days before departure.
• Peak-season, cruise and long-haul bookings may require earlier full payment.

3. Cancellations & refunds

Cancellation charges depend on airline, hotel and DMC policies at the time of cancellation and will be shared in writing before processing. Visa, insurance and payment-gateway fees are non-refundable.

4. Documents & visas

Travellers are responsible for holding a valid passport (six months validity), required visas and mandatory vaccinations. We assist with visa applications where possible but cannot guarantee approvals.

5. Changes to itinerary

Weather, political conditions and operational reasons may occasionally force changes to a planned itinerary. We will always offer the closest possible alternative at no additional cost, subject to on-ground availability.

6. Liability

VacationsVista acts as a booking partner between travellers and service providers (airlines, hotels, transporters, DMCs). We are not liable for delays, accidents or losses caused by those providers or by events beyond our control. Comprehensive travel insurance is strongly recommended on every booking.

7. Grievances

We take service issues seriously. Please write to hello@vacationsvista.com within 15 days of return and we will investigate and respond within 7 working days. Learn more about our team on the About page.